Last updated: January 2025
We accept returns within 30 days of delivery. If 30 days have passed since your order was delivered, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be:
Crystals and natural stones may vary slightly from the photos on our website due to their natural formation. These variations are not considered defects and are not eligible for return on that basis alone.
To start a return, contact us at info@practicalmagickal.com or call +1 (256) 417-3789. Include your order number and the reason for the return. We will respond within 1 business day with return instructions and the return address.
Please do not send your purchase back to the manufacturer. Send it to: Practical Magickal, 2309 Triana Blvd, Huntsville, AL 35805.
Once your return is received and inspected, we will send you an email to notify you that we have processed your return. If approved, your refund will be processed and applied to your original method of payment within 5-7 business days.
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company — it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, contact us at info@practicalmagickal.com.
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, email us at info@practicalmagickal.com with photos of the damage and your order number.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. We will arrange a replacement or full refund at no cost to you.